Expert Case Management
Provided by a team of world medical experts at Teladoc Health
If you need a second medical opinion on a complex condition or are struggling to obtain a diagnosis, the Expert Case Management Service connects you with a Personal GP Case Manager. They’ll discuss your concerns, review your current diagnosis and treatment plan and where required, a world leading expert will provide their recommendations.
Your GP Case Manager will be with you throughout the whole process, helping to shape the conversation that ensures you receive the most effective and appropriate recommendations. They can provide assistance with best next steps to improve your recovery or help you make a more informed decision about your proposed treatment plan.
The service is aimed at the evaluation of cases involving serious or complex diseases. The most frequent types of cases are: oncological (cancer), health problems requiring surgery, neurological diseases, serious paediatric diseases and rheumatological diseases, among others.
Who can use this service?
To have access to Virtual Medical Care you need to be insured under an eligible AIG insurance policy. You will get unlimited access to this service at no additional cost. However, you will be responsible for any cost associated with any medical treatment recommended by the service. You will also be responsible for the costs of any medicines prescribed via the prescription service. This service does not require an insurance claim to be made and will not show on or impact your company’s claims record. The service is available to you, your partner and your children (up to the age of 23).
How does it work?
You decide how you want us to contact you (phone or email) when you complete the request form. Your Personal GP Case Manager will then contact you to explain the process, which involves four steps:
- 1Gathering your information:
From the moment you contact us, your Case Manager will start the process of gathering the necessary information about your case.
- 2Review of Medical Records:
A Clinical Committee will perform an initial review of the medical records and other documents you provide.
- 3Expert Selection:
The Clinical Committee will begin the process of selecting the most experienced international medical experts in the relevant pathology.
- 4Case analysis:
Your Case Manager will send your case to the selected experts and maintain telephone contact in order to discuss the specifics of the case with you (and with your treating physician, if desired).